Gathering documentation and assessing an incident requires both time and resources. By letting your customers carry out their own damage inspection, you save both time and resources. With video sharing, the customer and case manager see the same thing at the same time. You obtain a correct and accurate picture of the damage immediately as well as a common understanding of the incident.
We find that the video solution creates a sense of calm among our members. The fact that our claims handler can watch live and see exactly what the member shows and explains gives the member an experience of being understood. In this way, we also avoid misunderstandings. It gives the claims handler clarity about the scope, which is incredibly important for further work.
Head of department Skade- og Medlemsservice, LB Forsikring
Both our customers and employees benefit from the live streaming. Today, we offer live streaming in situations where we have previously asked for receipts and pictures sent by e-mail. The customers can quickly get questions clarified and complete their case in the first conversation.
Teamleader in structural damage, If