On August 15, 2025, Southern Jutland was hit by a serious train accident. In the midst of a complex emergency situation with many people involved, DSB immediately activated the live video solution IncidentShare. It made a significant difference in the work of the crisis team and ensured an overview in a serious situation.
An emergency response that must always be ready
At DSB, Mogens Grøndahl is deputy manager and emergency response specialist in the Operations Center. His unit steps in when extraordinary incidents hit the critical railway infrastructure. On a daily basis, they practice scenarios with police, emergency services and other transport operators - but when the accident happens, the plans are put to the test.
"The plan is sufficient for the first skirmish with reality - but we are prepared, so we know which way to move when the incident occurs," says Mogens Grøndahl, Deputy Manager and Emergency Response Specialist in the Operations Center at DSB.
Right there, when the incident happens, the need for IncidentShare becomes clear: In a situation where many actors are typically involved and where time is of the essence, verbal messages are not enough for Mogens Grøndahl and his department. They need a common, visual picture of the situation to create clarity, reduce misunderstandings and support the quick decisions that need to be made. The solution was put to the test in Southern Jutland when the train accident happened - and passed.
Live video for a quick overview
During the accident, IncidentShare was activated by DSB's investigating officer on site. Using a cell phone, he streamed live video from the train and surroundings directly to DSB's crisis team.
"Seeing the situation with your own eyes says more than a thousand words. It gave us a clear picture of how serious the accident was - and we quickly realized that the train would not be running again immediately," says Mogens Grøndahl.
The crisis team could not rely on images from social media, press reports or other volatile and unreliable sources. Reliable live video was urgently needed so that important decisions about restoring operations and deploying replacement buses could be made without delay and without question by Mogens Grøndahl and his team.
Common starting point and fewer misunderstandings
For DSB, IncidentShare was a crucial supplement to the verbal reports from the scene.
At the same time, the crisis team could communicate via radio with the investigating officer and ask to see certain details more closely. When an emergency response team has many tasks running in parallel, even small misunderstandings can cost precious minutes - and in an emergency, minutes can be crucial for passengers, staff and operations.
"You can get many different messages over a radio link. When we see live video at the same time, there's no doubt. It significantly reduces the risk of misunderstandings," explains Mogens Grøndahl.
A permanent part of the emergency response
DSB has been working with Bliksund since the beginning of 2025. IncidentShare is used both on a daily basis - e.g. for surveillance against vandalism and graffiti - and in acute incidents, where live video can support the crisis staff. And the technology is flexible: streaming can be done from mobile, bodycams or drones, and the link can be quickly shared with relevant people.
"Video verifies. It strengthens our decision-making when we can see things for ourselves in real time. It saves us time and provides insight that we would otherwise only get much later in the process," says Mogens Grøndahl.
IncidentShare was first tested in practice during the Tour de France in Denmark in 2022, where DSB used the system to monitor busy stations with many passengers.
"Instead of just getting the message 'there are many people on the platform', we could see it ourselves - and in some cases close off the area until the train had left. This gave us enormous security and peace of mind," says Mogens Grøndahl.
The need for IncidentShare is therefore not limited to major accidents - it's about being able to create a common picture every time DSB finds itself in a situation where an overview and quick decisions are crucial.
The recommendation is simple: Try it
For DSB, IncidentShare is an integral part of the emergency response - and the experience from the train accident in Southern Jutland has only confirmed the important role of technology.
"If I have one thing to say to others who are considering IncidentShare, it's this: Try it. It is an immensely reliable technology and we are very happy with it," concludes Mogens Grøndahl.
